MyTenPin support
Need help? Email dev@skyvistaconsulting.com and tell us what happened, what phone you are using, and the build number shown in the app. We usually reply within two working days.
Scoring
How do I score a ball? Tap the pins that went down, then tap the frame to record the ball. A strike or spare is one tap on its own button. Tap any finished frame to correct it, or use Undo for the last ball.
Do I need a signal at the lanes? No. Every ball is saved on your phone as you go, and your games sync the next time you are online.
AI Coach
The camera will not open. MyTenPin needs permission to use the camera. If you said no earlier, open your phone's Settings, find MyTenPin, and turn Camera on.
Why is there no ball speed or entry angle? The ball is only measured when the phone is behind the bowler and the lane has been marked. Tap Mark lane and touch the four corners: both ends of the foul line, then both front corners of the pin deck.
Are my videos uploaded? No. Recordings stay on your phone; only the measurements are saved to your account.
Leagues, tournaments and patterns
How do I join a league? Ask your league secretary for the league's code, then tap Join with a code in the app. Or create the league and share its code.
My centre's pattern is not listed. On the Lanes tab, tap Add your centre's pattern and enter its length.
Your account
I forgot my password. On the sign-in screen, tap Forgot your password? and follow the email we send.
How do I delete my account? In the app, on the Score screen, open Account and choose Delete account, then enter your password. It is deleted at once. If you cannot sign in, email dev@skyvistaconsulting.com from the address on your account. See the privacy policy for what is deleted.